Hearthstone Kitchen & Cellar

JOB OVERVIEW:

The Food Server is responsible for providing excellent guest service by taking orders, delivering food and beverages, and ensuring a pleasant dining experience. This role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment.

JOB EXPECTATIONS:

Responsibilities include, but are not limited to, the following:

• Greeting guests in a positive, friendly manner and making them feel welcome.
• Guiding guests through all phases of their experience.
• Exhibiting proper menu knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages, and any menu items offered.
• Deliver to guest table according to steps of service.
• Assist in running items, bussing tables and setting tables when necessary.
• Provides direction to and assistance to support staff to ensure proper service.
• Maintaining cleanliness and organization of side stations, tables and POS stations.
• Greeting guests in a positive, friendly manner and making them feel welcome.
• Anticipating the guests needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Performing all opening and closing duties, based upon shift assignment.
• Effectively communicating with management, Bartenders and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Working as a team, assisting all guests and employees needs and inquiries.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Other duties as assigned.

 SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities

REQUIREMENTS

• 2-year experience as a server/cocktail in a similar, high-volume restaurant environment or 1-year experience in a fine dining establishment required.
• Must have a working knowledge of Spirits, Wine and Food.
• Basic computer skills and experience with POS systems and cash handling skills.
• Good communication skills; multilingual is a plus.
• Must be able to speak and to read in English proficiently.
• Ability to work as part of a team in a high stress & high-volume environment.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Positive attitude, self-motivated, energetic and is a willing learner.
• Ability to perform a variety of duties with extreme care, concern and detail.
• Professionally groomed in a manner consistent with department grooming standards.
• Physically able to lift and carry heavy trays and equipment as well as delicate China and glassware up to 50 lbs.
• Physically able to walk without assistance on various surfaces for an extended period of time.
• Must be 21 years of age to serve food and beverages in the State of Nevada.
• Must possess an alcohol awareness card and a Food Handler Safety Training Card.
• Deliver to guest table according to steps of service.
• Assist in running items, bussing tables and setting tables when necessary.
• Provides direction to and assistance to support staff to ensure proper service.

 CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations. 

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 50 pounds, and must have the ability to push, pull, reach and balance when performing job duties in varying work areas such as confined spaces. 
• Physical ability and stamina to stand for long hours.
• Physically able to walk without assistance on various surfaces for an extended period of time.

WORKING CONDITIONS

• Work is performed indoors and outdoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.

Clique Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clique Hospitality makes hiring decisions based solely on qualifications, merit, and business needs at the time.

JOB CODE: 1000562